Cancellation & Refund Policy

1. Scope

This Cancellation & Refund Policy applies to all purchases of STEM robotics kits and video courses made directly through the Curio Tinker Innovation LLP website.
By placing an order on this website, you agree to the terms described in this policy in addition to our Terms and Conditions.

2. Order cancellations

2.1 Physical robotics kits

You may request cancellation of an order for physical kits any time before the order is dispatched or before the shipment is created in our logistics system.
Once an order has been dispatched or handed over to the courier, it can no longer be cancelled and will instead fall under our returns and replacements section below.

2.2 Digital/video courses

Access to digital products such as video lectures and online courses is generally provided immediately or within a short time after successful payment.
Because digital access can be used instantly, such orders are normally non‑cancellable once course access has been activated, except in specific situations like duplicate payment or a clear technical error at the time of transaction, which will be reviewed case by case.

3. Returns and replacements for physical kits

3.1 Eligibility for return

Returns are accepted only for eligible robotics kits purchased from our website, within a limited time period from the date of delivery (for example, within 7 days; update this to your exact number).
To qualify, the product must be unused, in its original packaging, with all components, manuals and accessories intact and free from physical damage caused by misuse or improper handling.

3.2 Defective or damaged items

If you receive a product that is damaged in transit or has a manufacturing defect, you must inform us within a specified period from delivery (for example, 48 hours–3 days; set your exact window).
We may request photos, videos, or return of the item for verification, and once the issue is confirmed, we will offer a replacement of the same product or a refund, as appropriate and subject to stock availability.

3.3 Items not eligible for return

Products damaged due to improper use, modifications, or mishandling by the customer, or products returned without original packaging or missing parts, may not be eligible for return or refund.
Certain items such as consumables, opened electronic components, or customized kits may be non‑returnable; such conditions will be mentioned on the respective product pages where applicable.

4. Refunds and timelines

4.1 Mode of refund

Approved refunds will generally be processed using the same payment method that was used for the original transaction, such as payment gateway, UPI, net banking, or card.
In certain cases, we may offer a credit note or voucher instead of a direct refund, if mutually agreed with the customer.

4.2 Processing time

Once a cancellation, return, or refund request is approved and all required details or returned items are received, the refund will be initiated within a defined number of business days (for example, 5–7 working days; specify your exact time frame).
The actual time taken for the amount to reflect in your account can vary depending on your bank, card issuer, wallet provider, or payment gateway, and Curio Tinker Innovation LLP is not responsible for delays on their side.

5. Non‑refundable situations

Orders may not be eligible for refund in the following situations (illustrative, adjust for your policy):

• Request raised after the allowed cancellation or return window has expired.

• Product returned used, damaged, or with missing parts not attributable to transit or manufacturing issues.

• Digital/video courses already accessed or consumed beyond a reasonable trial or preview, except in cases of technical failure or duplicate payment as determined by us.

6. How to request cancellation, return or refund

To request a cancellation, return, replacement, or refund, please contact us using the details on our Contact Us page or via:

• Email: [your support email, e.g., support@curiotinker.in]

• Phone/WhatsApp: [your support phone number]

When contacting us, include:

• Your full name and contact details.

• Order ID and date of purchase.

• Product name(s) or course name(s).

• Clear description of the issue and, if applicable, photos or videos of any damage or defect.

7. Policy changes

Curio Tinker Innovation LLP may update or modify this Cancellation & Refund Policy from time to time to reflect changes in business processes, legal requirements, or service offerings.
Any changes will be effective once published on this page and continued use of the website or further purchases after such changes will be treated as acceptance of the updated policy.